Contact us

The best way to reach us is by email:

support@airconditioneruk.com

We aim to reply within one working day (Monday to Friday, excluding UK public holidays). Emails sent over the weekend are answered on the next working day.

To help us help you quickly, please tell us:

• Your order number (if you have already ordered)
• The product name or link
• A clear description of your question or the problem
• For a fault or transit damage, a photo or short video and your delivery date

The more detail you give us up front, the fewer back-and-forth emails it takes to sort things out.

Many questions are answered instantly here:

• "Which size do I need?" → our free BTU calculator and advice guides
• "When will it arrive / where do you deliver?" → Delivery & Returns (exact ETAs are on each product page)
• "How do I return something or cancel?" → Delivery & Returns
• "What are my rights / your terms?" → Terms & Conditions

Not sure which unit suits your room, your budget or your energy bills? That's exactly what we're here for. Send us your room size, ceiling height and what you're trying to achieve (cool a bedroom, dry out damp, cool a south-facing office) and we'll recommend the right options.

For anything about an existing order — tracking, a delivery query, a change of mind or a fault — email support@airconditioneruk.com with your order number and we'll take it from there. Your cancellation and refund rights are set out on our Delivery & Returns page.

We're a lean online specialist. Handling support by email means our team can answer carefully, keep a written record for you, and spend on stock and delivery rather than a call centre — which is part of how we keep prices down and delivery free.